Effective Date
Last updated: November 19, 2024
Introduction
These Terms of Service ("Terms") govern your access to and use of the website sinboprecision.com (the "Website") and the manufacturing services provided by Sinbo Precision ("Sinbo," "we," "us," or "our").
By accessing our Website or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Website or use our services.
Services Description
Sinbo Precision provides precision manufacturing services including but not limited to:
- Rapid Prototyping and additive manufacturing
- CNC machining and precision engineering
- Injection molding and plastic manufacturing
- Powder metallurgy and metal processing
- Metal injection molding (MIM)
- Metal 3D printing and DMLS services
- Technical consultation and design support
- Quality inspection and certification services
Eligibility
By using our services, you represent and warrant that:
- You are at least 18 years of age or have parental consent
- You have the legal capacity to enter into binding contracts
- You have the authority to act on behalf of your organization (if applicable)
- Your use of our services complies with all applicable laws and regulations
User Accounts
Account Creation
To access certain features of our services, you may need to create an account. When creating an account, you must:
- Provide accurate, current, and complete information
- Maintain and update your account information promptly
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Service Terms and Conditions
Quotations and Orders
All quotations are valid for 30 days from the date of issuance, unless otherwise specified. An order is considered binding upon:
- Written confirmation from the client
- Receipt of required advance payment (if applicable)
- Availability of requested materials and production capacity
Payment Terms
Payment terms are as follows:
- New customers: 50% advance payment, 50% upon completion
- Established customers: Net 30 days (subject to credit approval)
- All prices are quoted in USD unless otherwise specified
- Payment methods accepted: Wire transfer, credit card, PayPal
- Late payments are subject to 1.5% monthly interest
Production Timeline
- Standard delivery times vary by service and complexity
- Expedited services are available at additional cost
- Timeline commitments begin upon receipt of all required materials
- Force majeure events may affect delivery schedules
Intellectual Property
Client Intellectual Property
Clients retain all intellectual property rights to their designs, drawings, and specifications provided to Sinbo. We agree to:
- Use client materials solely for manufacturing purposes
- Maintain confidentiality of all proprietary information
- Return or destroy client materials upon request
- Not reproduce or distribute client designs without consent
Sinbo Intellectual Property
Sinbo retains all rights to its proprietary processes, tooling, and improvements. Tooling developed for client projects remains Sinbo property unless specified otherwise in writing.
Quality and Inspection
Quality Standards
We are committed to delivering products that meet or exceed agreed specifications. All products are manufactured according to:
- ISO 9001:2015:2016 quality management standards
- IATF 16949:2016:2016 automotive quality standards (where applicable)
- ISO 13485:2016 medical device standards (where applicable)
- Client-specified requirements and tolerances
Inspection Process
- All products undergo in-process quality checks
- Final inspection reports are available upon request
- Third-party inspection services can be arranged at client expense
- Statistical process control (SPC) is implemented for critical dimensions
Limitations and Exclusions
Service Limitations
Sinbo reserves the right to decline or cancel orders for:
- Designs that infringe on intellectual property rights
- Products with potentially illegal or harmful applications
- Specifications beyond our technical capabilities
- Orders with insufficient lead time
Disclaimers
Except as expressly stated in these Terms, our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
To the maximum extent permitted by law, Sinbo Precision shall not be liable for:
- Consequential, incidental, or punitive damages
- Lost profits or business opportunities
- Indirect damages arising from service use
- Damages exceeding the value of the specific order
Confidentiality
Both parties agree to maintain confidentiality of all proprietary information shared during the course of business, including but not limited to:
- Technical specifications and designs
- Business plans and financial information
- Manufacturing processes and trade secrets
- Customer lists and pricing information
Warranty and Returns
Product Warranty
We warrant that products will conform to agreed specifications for a period of 30 days from delivery, subject to:
- Proper storage and handling by the customer
- Use as intended and within specified tolerances
- No unauthorized modifications or alterations
Return Policy
Products may be returned within 30 days if they:
- Fail to meet agreed specifications
- Have manufacturing defects
- Differ from approved samples
Force Majeure
Sinbo Precision shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters and extreme weather events
- Government actions or regulations
- Labor disputes or strikes
- Supply chain disruptions
- Pandemic or public health emergencies
Termination
Either party may terminate these Terms or specific orders:
- Upon mutual written agreement
- For material breach with 30-day notice
- Immediately for fraudulent or illegal activities
- With reasonable notice for convenience (subject to cancellation fees)
Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Guangdong Province, People's Republic of China, without regard to conflict of law principles.
Dispute Process
Any disputes arising from these Terms shall be resolved as follows:
- Good faith negotiations between parties
- Mediation through a mutually agreed mediator
- Arbitration under Shenzhen Arbitration Commission rules
- Arbitration award shall be final and binding
Compliance and Ethics
Both parties agree to comply with:
- All applicable laws and regulations
- Anti-corruption and anti-bribery laws
- Export control and trade compliance requirements
- Environmental and safety regulations
- Ethical business practices
Website Use
Content and Information
The content on our Website is provided for general informational purposes only. While we strive to provide accurate information, we make no warranties regarding completeness or accuracy.
Prohibited Activities
Users may not:
- Use the Website for illegal or unauthorized purposes
- Attempt to gain unauthorized access to our systems
- Interfere with website operations or security
- Reproduce or distribute proprietary content
- Upload harmful code or malicious software
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our Website with an updated "Effective Date." Continued use of our services constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Service, please contact us:
- Email: legal@sinboprecision.com
- Phone: +86 (0)755 8888 9999
- Address: Sinbo Precision Manufacturing Co., Ltd., Shenzhen, Guangdong Province, 518000, China